Simple steps to place an order:
Once the payment method has been selected, Customers will have to settle the order in the manner provided. By sending the order by the customer, the sales contract is formalized.
Terms of sale
SHIPPING AND PACKAGING COSTS
If you do not see any emails, you can contact us via email at ordini@scooterthefero.com or via chat directly on the site. Delivery service in ITALY range 0.1 – 30 kg
- ZONE 1: Mantova and Verona – Euro 10,00
- ZONE 2: Calabria, Sicilia e Sardegna – Euro 20,00
- ZONE 3: Cities and/or Regions not indicated in the other zone – Euro 12,00
Surcharge of Euro 10.00 for cash on delivery shipments. ITALY ONLY The supplement is still counted even if the order benefits from free shipping. ITALY ONL Delivery service – Europe 0,1 – 30 kg
- Belgium, Luxembourg, the Netherlands and Germany – Euro 20,00
- France and Spain – Euro 30,00
- Austria, Ireland and Portugal: Euro 40,00
To find out the cost of the shipping service to European countries not indicated above, write an email to info@scooterthefero.com. Delivery service outside Europe If you want to make a purchase and delivery is to a country outside the European Union (including the United Kingdom), write us an email at info@scooterthefero.com.
We will send you a quote with prices net of Italian VAT and the relative shipping costs. Any costs of VAT and customs duties will be borne by the recipient.
The customer is responsible for all possible additional expenses (stocks, shipments returned to the sender, etc.) caused by incomplete and/or incorrect personal details or addresses and absence when the courier passes by. The same conditions are also applied in the case of promotions in which Scooter Il Fero offers free shipping.
Come evitare le spese aggiuntive:
- fornire sempre anagrafiche, indirizzi di spedizioni, recapiti telefonici ed indirizzi email correntemente in uso.
- monitorare* lo stato di avanzamento della spedizione.
*Con il servizio Flex Delivery di GLS il destinatario è costantemente aggiornato. Tramite un link inviato via e-mail (fornita in fase di ordine) può accedere a un’area gestionale, sia prima che dopo il primo tentativo di consegna fallito, dove potrà scegliere:
- una nuova data di consegna da effettuarsi entro 3 giorni lavorativi successivi a quella originariamente prevista. In caso di riconsegna è possibile scegliere una data entro 10 giorni lavorativi successivi al giorno di mancata consegna.
- il fermo deposito in sede GLS con ritiro da effettuarsi entro i 3 giorni lavorativi successivi a quella originariamente prevista.
- un punto di ritiro in un Parcel Shop da effettuarsi entro 3 giorni lavorativi successivi a quella originariamente prevista. Il ritiro è da effettuarsi entro 10 giorni lavorativi successivi al giorno di mancata consegna.
Trascorsi i tempi indicati il pacco sarà messo in giacenza ed i relativi oneri saranno addebitati al destinatario.
AVAILABILITY OF THE PRODUCT AND DELIVERY
For each product on the website www.stflambretta.com, availability is shown in the product sheet according to the following terms:
- Available:delivery time *: 1-7 working days ** from payment received.
- AVAILABLE TO ORDER: the product is purchased upon customer request. Delivery time *: 7-20 working days ** from payment received.
- SOLD OUT: product not available (*) Delivery times are expressed in working days (excluding the day of departure). (**)
Working days are intended from Monday to Friday (excluding holidays and / or company closures).
ATTENTION: delivery times may vary based on various factors such as strikes, national holidays, climatic adversities and others not dependent on stflambretta.com.
PAYMENT METHODS
Advance bank transfer The items ordered by the customer will be held until proof of the bank transfer is received.
The e-mail address to send the transfer receipt is: amministrazione@scooterthefero.com The sending of the ordered happen only when the actual crediting of the amount due (or after receipt by mail of the bill of transfer), which must take place within 10 (ten) business days from the date of acceptance. Exceeded these limits, the order will be automatically canceled. The reason for the bank transfer must necessarily include the order number, name and surname of the customer who placed the order. Paypal The data relating to the card or current account connected to the Paypal account will not be shared with Scooter The Fero as the system does not transmit sensitive data. Cash on delivery (only for Italian shipments) Allows you to pay for the item upon arrival at its destination.
If you want an invoice, please indicate this in the order notes. Once the receipt has been issued, it will no longer be possible to request an invoice.
The receipt is inserted in the package. If you want an invoice, please indicate it in the order notes. Once the receipt has been issued, it will no longer be possible to request an invoice.
RIGHT OF WITHDRAWAL
The legislation provides that the right of withdrawal be exercised only by individuals (consumers) acting for purposes that are unrelated to his business. The right of withdrawal, therefore, NOT be exercised by legal persons and natural persons acting for purposes related to a business. Excluded from the right of withdrawal also purchases made by retailers or by those who in any way purchase for resale to third parties.
Il consumatore ha il diritto di recedere dal contratto entro il termine di 14 giorni dal ricevimento della merce, purché il prodotto sia integro, nell’imballo originale e completo di ogni suo accessorio compresi eventuali manuali. The right of withdrawal can be asserted as long as the asset has not been a user.
To exercise his right of withdrawal, the consumer must inform the company SCOOTER THE FERO by e-mail info@scooterthefero.com, communicating unequivocally his decision to withdraw from the contract. The goods must be returned to SCOOTER THE FERO (prior arrangement) no later than 14 days from the date of notice of withdrawal from the contract. For return if possible use the original packaging with all accessories and items. If necessary, use a protective overpack. If the original packaging is no longer available, use suitable packaging that provides sufficient protection against transport damage.
Return costs are the responsibility of the customer.
Upon arrival at the site, the product will be examined and tested. In the event of tampering or damage, withdrawal cannot be exercised.
To make the refund will use the same means of payment used for the original transaction, unless otherwise agreed with the consumer. The refund does not involve any cost to the consumer. We may refuse to make a refund until we have received the goods or until the consumer provides us with evidence that he has sent the goods back, whichever occurs first. Legal Note Scooter The Fero VAT number IT04125710238 REA: VR – 394256 via Dante Alighieri, 33 – 37069 Mozzecane VR
PRODUCT WARRANTY
SCOOTER THE FERO ensures that products purchased on the site www.stflambretta.com have warranty to Italian rule within the meaning of Legislative Decree. nr 24 of 2002 which implemented in Italy the Directive 1999/44 / EC on guarantees for consumer goods. For “GUARANTEE” means the repair or free replacement of components or parts of the object recognized by its manufacturer to be defective in manufacture or material. This warranty does not cover accidental damage or damage resulting from loss, loss of use of the product, damage due to loss of information, stored by the customer in any form. It also accepts no responsibility for any damage that may directly or indirectly, to persons, things or animals resulting from the failure to follow instructions given in the appropriate operational booklet, especially the warnings regarding INSTALLATION, USE AND MAINTENANCE OF ‘OBJECT. For the home user, ie the person who buys goods for purposes not related to his professional activities, it will apply the Legislative Decree February 2, 2002, n.24. – Articles. 1519-bis and following of the Civil Code – (Two years with the legal conditions). For other buyers, that instead purchase with VAT, will be worth the legal guarantees provided for in Articles 1490 and following of the Civil Code (One year after delivery to the legal conditions). The guarantee is valid from the day you receive the goods and can only be exercised if it is in possession of the invoice and / or receipt that is attached to each shipment.
In the event that you receive goods is not accompanied by an invoice and / or receipt (check well in the box) please the customers request it immediately by e-mail info@scooterthefero.com, then you can no longer receive it and you will lose the ability to given assistance.
If, during the warranty period, one or more parts are replaced for repair with part or more parts not authorized by the relevant manufacturers, or not complying with the appropriate safety and quality measures for the same, or even if the repair is carried out by UNAUTHORIZED personnel, the buyer loses the right to repair UNDER WARRANTY.
